Refund & Cancellation Policy

At Black Tie Event Staffing, we are committed to providing reliable, professional staffing solutions for every event. Because staffing schedules, employee reservations, and event preparation begin immediately after booking, the following refund and cancellation terms apply to all services.

1. Deposit & Booking Policy

• A non-refundable deposit of 30%–50% of the total service amount may be required to secure your event date.

• Events are not considered confirmed until the deposit and signed agreement are received.

• Remaining balances must be paid before the event date unless otherwise agreed in writing.

2. Client Cancellation Policy

Cancellation 14 Days or More Before Event

• Deposits are non-refundable.

• Any additional payments made beyond the deposit may be refunded minus administrative or planning costs already incurred.

Cancellation 7–13 Days Before Event

• Up to 50% of the total event cost may be retained due to staffing commitments and scheduling obligations.

Cancellation Less Than 7 Days Before Event

• The full balance may become non-refundable due to reserved staffing, labor commitments, and lost booking opportunities.

Same-Day Cancellation

• No refunds will be issued for same-day cancellations or if staff are dismissed upon arrival.

3. Staffing Adjustments

• Final staffing counts must be confirmed at least 7 days before the event.

• Requests to reduce staff within 7 days of the event may still be billed at the original confirmed staffing level.

• Additional staff requests are subject to availability and may incur additional charges.

4. Client Responsibility

Refunds will not be provided for issues resulting from:

• Inaccurate event information provided by the client

• Unsafe or hostile work environments

• Delays caused by venue access restrictions or client/vendors

• Last-minute schedule changes impacting staffing operations

Black Tie Event Staffing reserves the right to remove staff from unsafe environments without refund.

5. Service Concerns

If a client is dissatisfied with services provided:

• Concerns must be submitted in writing within 48 hours after the event.

• Management will review all concerns fairly and determine whether a partial credit or resolution is appropriate.

• Refunds are issued solely at management discretion.

6. Force Majeure

Black Tie Event Staffing shall not be held liable for cancellations or interruptions caused by:

• Severe weather

• Natural disasters

• Government restrictions

• Emergencies

• Power outages

• Transportation disruptions

• Other circumstances beyond reasonable control

In such situations, reasonable efforts will be made to reschedule services or apply credits toward future bookings.

7. Chargebacks & Payment Disputes

By submitting payment, the client agrees to these refund terms and agrees to contact Black Tie Event Staffing directly to resolve disputes before initiating a chargeback or payment reversal.

Fraudulent chargebacks may result in:

• Collection activity

• Legal action

• Additional recovery fees