Payment, Cancellation & Refund Policy
1. Payment Authorization
By submitting payment, the client authorizes Black Tie Events Staffing to process the applicable charge in connection with the requested services.
Depending on the booking, Black Tie Events Staffing may require:
A deposit;
A reservation fee;
Partial payment;
Full prepayment; or
An approved payment arrangement.
Applicable payment requirements will be stated in the client's proposal, invoice, checkout process, or service agreement.
2. Deposits and Reservation Fees
A deposit or reservation fee may be required to secure staffing for an event.
Once an event is confirmed, Black Tie Events Staffing may immediately begin:
Reserving personnel;
Scheduling staff;
Reviewing event requirements;
Communicating with assigned personnel;
Coordinating logistics;
Performing administrative preparation; and
Declining conflicting staffing opportunities.
Because these activities may begin before the event date, deposits or reservation fees may become non-refundable as provided in the client's applicable booking agreement and subject to applicable law.
3. Cancellation by Client
Clients should submit cancellation requests in writing as soon as possible.
Cancellation charges may depend upon:
How far in advance the event is cancelled;
Staffing already reserved;
Administrative work completed;
Nonrecoverable costs incurred;
Staff guarantees already made; and
The terms contained in the applicable proposal or service agreement.
Any cancellation schedule or cancellation fee stated in the client's written agreement will control for that booking.
Refund eligibility, if any, will be determined according to the applicable booking terms and applicable law.
4. Rescheduling
Requests to change an event date or time are subject to staff availability.
A request to reschedule does not guarantee that the originally assigned personnel or staffing quantity will remain available.
Payments already made may, at Black Tie Events Staffing's discretion and subject to the applicable agreement, be transferred toward a rescheduled event.
Additional charges may apply if the rescheduled event requires different staffing, hours, travel, venue access, or other resources.
5. Reduction in Staff
Requests to reduce the number of booked personnel should be submitted as early as possible.
Black Tie Events Staffing may already have committed personnel to the event. Consequently, staffing reductions made after applicable cancellation or scheduling deadlines may remain billable according to the client's agreement.
6. Event Cancellation Caused by Extraordinary Circumstances
Events may occasionally be affected by circumstances outside either party's reasonable control, including:
Severe weather;
Natural disasters;
Government restrictions;
Transportation disruption;
Venue closure;
Public safety emergencies;
Widespread power or infrastructure outages; or
Other force-majeure circumstances.
When such circumstances arise, Black Tie Events Staffing will work with the client in accordance with the applicable service agreement and applicable law to determine whether services can reasonably be rescheduled, modified, credited, or otherwise addressed.
7. Additional Charges
Additional charges may apply when the event requires services beyond the original booking, including:
Additional staffing hours;
Additional personnel;
Overtime;
Unplanned setup or breakdown;
Materially expanded duties;
Parking;
Travel;
Special uniforms;
Required credentials; or
Other client-requested changes.
Where reasonably possible, Black Tie Events Staffing will communicate additional charges before they are incurred.
Dispute and Chargeback Policy
1. Billing Questions
Clients who believe a billing error has occurred should contact Black Tie Events Staffing promptly so that the matter can be reviewed.
We encourage clients to provide:
Client name;
Event date;
Invoice number;
Amount in question; and
An explanation of the issue.
Black Tie Events Staffing will review the available records and respond to the dispute.
2. Payment Disputes
Nothing in these policies is intended to eliminate any dispute or chargeback rights that a consumer may have under applicable law or payment-card rules.
However, clients agree to make a reasonable effort to contact Black Tie Events Staffing regarding a billing or service concern before initiating a payment dispute when circumstances permit.
If a payment dispute or chargeback occurs, Black Tie Events Staffing may provide the payment processor or financial institution with documentation relevant to the transaction, including:
Service agreements;
Accepted proposals;
Invoices;
Payment records;
Booking confirmations;
Event schedules;
Electronic acceptance records;
Communications;
Staffing schedules;
Staff attendance records; and
Evidence that services were provided or staffing resources were reserved.
Fraudulent payment activity may result in suspension of services and may be addressed through remedies permitted by applicable law.
Applicant & Staff Privacy
1. Applicant Information
Individuals applying to work with Black Tie Events Staffing may provide employment-related information through our website, email, application forms, staffing systems, or third-party recruiting platforms.
Applicant information may be used to:
Evaluate qualifications;
Contact applicants;
Schedule interviews;
Verify experience;
Assign qualified personnel;
Maintain staffing records; and
Meet legal or administrative obligations.
Submitting an application does not guarantee employment, independent-contractor engagement, event assignment, or minimum hours.
2. Scheduling and Event Information
Staff members assigned to an event may receive information reasonably necessary to perform their assignment, including:
Venue name;
Venue address;
Event date;
Arrival time;
Client or coordinator contact information;
Uniform requirements;
Position assignment; and
Event instructions.
Staff members are expected to use this information solely for legitimate work-related purposes.
3. Confidentiality
Applicants and staff members may receive access to confidential client or event information.
Staff members should not photograph, record, disclose, publish, or otherwise misuse confidential information obtained through an assignment.
Additional confidentiality requirements may apply to particular events or clients.
Communications
By providing contact information to Black Tie Events Staffing, you authorize us to contact you regarding inquiries, bookings, applications, staffing assignments, account matters, or other transactional communications.
Marketing communications may be subject to separate consent requirements where applicable.
Recipients may opt out of promotional email communications using the unsubscribe mechanism provided in the communication.
Opting out of marketing communications does not prevent Black Tie Events Staffing from sending necessary transactional, scheduling, payment, safety, or service-related communications.
Children’s Privacy
Black Tie Events Staffing's website and services are not directed toward children.
We do not knowingly collect personal information directly from children in circumstances where parental consent would be required by applicable law.
Changes to These Policies
Black Tie Events Staffing may update these policies from time to time to reflect changes in our services, technology, business practices, or legal requirements.
When material changes are made, the revised policy will display an updated revision date.
Continued use of the website or services after an update may constitute acknowledgment of the revised terms to the extent permitted by applicable law.
Contact Black Tie Events Staffing
Questions regarding these policies, privacy practices, billing, or staffing services may be submitted through the contact information published on the Black Tie Events Staffing website.
When contacting us regarding an existing event, please include your:
Name;
Event date; and
Booking or invoice number, if available.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
1880 Braselton Highway Lawrenceville, GA 30043
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@blacktieeventstaffing.com
Policy Acknowledgment
By submitting a booking, completing payment, accepting a proposal or service agreement, or otherwise purchasing services from Black Tie Events Staffing, the client acknowledges that they have had an opportunity to review the applicable service, payment, cancellation, and refund terms before completing the transaction.
Specific terms contained in an executed proposal, booking agreement, or service contract may supplement these website policies.
If a specific written agreement conflicts with these general website terms, the applicable signed or accepted service agreement will control to the extent permitted by law.